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6 Deadly Small Business Marketing Mistakes

6 Deadly Small Business Marketing Mistakes.html

6 Deadly Small Business Marketing Mistakes


Not Having A Marketing Plan

In my small business consulting experience I have noticed a similar that is common in most entrepreneurs and business owners. Most are “do’ers” rather than “planners.” In reality, being a do’er is perhaps the ultimate mark of a successful person. It’s what makes entrepreneurs a rare breed. Rather than thinking or , they get out there and make something happen. But I have encountered many small business owners who get into trouble

“doing” the wrong marketing activities the right way or “doing” the right activities the wrong way. If you want to “do” the right marketing the right way you must start with a marketing plan. You don’t have to kill a tree to create an effective marketing plan. In fact, you can create a successful plan for your small business in just one day. To , don’t worry about writing style or making your plan fancy. Just go get pencil and paper and let’s get started.

Step 1 - Understand Your Market and Competition

A big mistake that many small business owners make is to latch on to a product or service without first understanding the market and what it (not what it needs). If you try to sell something that people don’t , they won’t buy it. It’s that simple.

A profitable market consists of people who have dire wants that are being , so much so that they will jump to buy your solution (product or ). A profitable market can be compared to a lake with thousands of fish. All you need to do is throw in the bate and it turns into a frenzy. To get an understanding of your market you should ask yourself questions : • Are there segments in my market that are being underserved? • Are the segments of my market for my product or service big enough make money? • How much share of that market do I need to capture, to just break ? • Is there too much competition in the segment of my market to be ? • What are the weaknesses in my competition’s offering that I can on? • Does my market want or value my unique competitive offering?

Step 2 - Understand Your Customer

Knowing your customer intimately is the first step to easy sales. Until you (1) who your customers are, (2) what they want, and (3) what them to buy, you can’t prepare an effective marketing plan. ** Sidebar **

Don’t confuse “wants” with “needs.” People don’t necessarily buy what need, buy they’ll most always buy what they want. For instance, have ever known someone that went to the store to buy a pair of pants that needed and came back with a new shirt, sweater, and shoes? Or how the everyday shopper who goes into the supermarket to buy some and eggs and comes out with a frozen pizza, cheese cake, and other . People will buy what they want (even if they don’t have the money!), not they need. And yes, this even applies to those “sophisticated” corporate honchos (I used to be one, I should know). ** Sidebar End **

To really get to know your customers you’ll need to ask yourself questions as: • How does my potential customer normally buy similar products (i.e. in store, on the web, door-to-door)? • Who is the primary buyer and the primary buying influencer in the process (i.e. husband or wife, purchasing agent, project , secretary)? • What kind of habits does my customer have? For instance, where do get their information (i.e. television, newspapers, magazines)? • What are my target customer’s primary motivations for buying (i.e. look good, avoid pain, get rich, be healthy, be popular etc.)

Step 3 - Pick a Niche

If you say that your target customer is “everybody” then nobody will be your . The marketplace is jam packed with competition. You’ll have success jumping up and down in a small puddle than a big ocean. Carve out a specific niche and dominate that niche, then you might consider on to a second niche (but not before you’ve dominated the first !). You could be a “lawyer that specializes in child accident liability” or a

“C.P.A. for used car dealers” or a “dry cleaner for the Heritage Park in West Oaks, CA.” You get the picture. Make sure to choose a that interests you and that is easy to contact. I can’t stress this point . There’s nothing more destructive than to pick a niche that you can’t with or that costs you a ton of money to contact.

Step 4 - Develop Your Marketing Message

You marketing message not only tells your prospect what you do, but them to become your customer. You should develop two types marketing messages. Your first marketing message should be short and the point. Some may call this your elevator speech or your audio logo. It’s response to someone who asks you, “So, what do you do?” The second type is your complete marketing message that will be included all your marketing materials and promotions. To make your marketing compelling and persuasive it should include the following : • An explanation of your target prospect’s problem

• Proof that the problem is so important that it should be solved now, without delay

• An explanation about why you are the only person/business that can your prospects problem

• An explanation of the benefits people will receive from using your

• Examples and testimonials from customers you have helped with problems

• An explanation about prices, fees, and payment terms

• Your unconditional guarantee.

Step 5 - Determine Your Marketing Medium(s)

Remember, when I said that it’s critical to choose a niche that you can contact? When you go to choose your marketing medium(s) you’ll why that was sound advice. Your marketing medium is the communication vehicle you use to deliver marketing message. It’s important to choose a marketing medium that you the highest return on your marketing dollar (ROMD). This means you want to choose the medium that delivers your marketing message the most niche prospects at the lowest possible cost. The following is a smattering of tools you have at your disposal to get your out: • Newspaper ads

• Posters

• Contests

• Card decks

• Seminars

• Television ads

• Signs

• Sweepstakes

• Door-to-door

• Teleclasses

• Radio ads

• Banners

• Trade shows

• Yellow pages

• Articles

• Classified ads

• Newsletter

• Charity events

• Networking

• Infomercials

• Billboards

• Take-one box

• Telemarketing

• Magazine ads

• Special events

• Sales letters

• Flyers

• Email

• Movie ads

• Ezine ads

• Postcards

• Door hangers

• Agents

• Media releases

• Fax broadcasts

• Brochures

• Gift Certificates

• Word-of-mouth

• Website

• Sign picketing

• Business cards

• Catalogs

• Air Blimps

• Public speaking

• Window display

The trick is to match your message to your market using the right medium. It would do you no good to advertise your retirement community using a fast , loud radio spot on a hip-hop radio station. This is a complete of the market, message, and medium. Success will come when there is a good match of these three elements. Step 6 - Set Sales and Marketing Goals

Goals are critical to your success. A “wish” is a goal that hasn’t been written . If you haven’t written your goals, you’re still just wishing for success. When creating your goals use the SMART formula. Ensure that your goals , (1) Sensible, (2) Measurable, (3) Achievable, (4) Realistic, and (5) Time specific. Your goals should include financial elements such as annual sales revenue, gross profit, sales per sales person etc. However, they should also include -financial elements such as units sold, contracts signed, clients , articles published etc. Once you’ve set your goals, implement processes to internalize them with team members such as reviewing them in sales meetings, displaying posters, awarding achievement prizes etc. Step 7 - Develop Your Marketing Budget

Your marketing budget can be developed several ways depending on you want to be more exact or develop just a quick-and-dirty . It’s good to start out with a quick-and-dirty calculation and then to it with further details. First, if you have been in business for over a year and tracked your related expenditures you could easily calculate your “cost to one customer” or “cost to sell one product” by dividing your annual and marketing costs by the number of units (or customers acquired) sold.

The next step is to take your cost to sell one unit or acquire one customer simply multiply it by your unit sales or customer acquisition goal. The of this simple computation will give you a rough estimate of what need to invest to meet your sales goals for the next year. Conclusion

There you have it, The Seven-Step, One-Day Marketing Plan. It’s simple . Of course you’ll need to study up a bit more about your marketing (s) of choice, their appropriateness for your message, and their costs. But try not to make the development of your plan a , drawn-out task. Remember the 8020 rule. 80% of your results will from 20% of your effort. My final word of advice is to make sure you set aside uninterrupted time to your marketing plan. It could very well be the most important to which you and your team members will ever refer.


Not Differentiating Your Business From Your Competition

Avis Rent a Car “We’re number two. We try harder.” Federal Express “When it absolutely, positively has to be there.” Dominos Pizza “Fresh, hot pizza in 30 minutes or less” What do all three of these slogans have in common? They are powerful of uniqueness that helped to propel their respective companies success.

Avis Car Rental knew that Hertz, the number one car rental company, was much bigger than them that they couldn’t compete head on so they themselves as the number two car company that worked harder the customer. Federal Express based their slogan on a promise of delivery reliability. Dominos based their slogan on the fact that most pizza eaters don’t car how stuff is on it but that it was hot, fresh, and delivered fast.

Your Unique Selling Proposition

Each of these slogans is their respective company’s unique selling (USP). A USP is something that differentiates you from all your both local and industry-wide. It’s what makes you so unique people will choose to do business with you over any of your . Your USP states your distinct advantage. One of the deadliest mistakes small businesses make is not being unique. Now more than ever you must differentiate your small business. Today is an explosion of choices for consumers. During slow times the amount of small businesses will be vying for a diminishing amount of . When this happens the competitive landscape gets tougher and for consumers gets more difficult. If you want to survive during the slow economy you must differentiate in the eyes of your prospect. Your USP is what states to the world you are different. *Factoid*: The origin of USP comes from a man named Rosser Reeves was considered the “high priest of hard sell.” He was an advertising chairman back in the 60’s. He wrote a book titled, “Reality in

Advertising” that became very popular. It was translated into 28 languages. He introduced and defined the concept called Unique Selling Proposition.

Why is Your USP so Important

To be successful in small business you don’t have to be the best, you just to be unique. Identifying, developing, and incorporating your USP everything you do is challenging. But the reward is worth every effort. It differentiate you, distinguish you, and give you advantage over in your marketplace. “Me to” businesses rarely survive. They usually end up in price wars they don’t have anything unique about them to establish value in minds of their prospects. They are left with only one weapon with which compete, price. And unless you have a significant cost advantage over other small business competitors, you will lose.

Make Your USP Crystal Clear

The more clearly you announce your USP, the more often they’ll choose over your competition. You must use your USP to dominate your local . When a consumer thinks of a spa or a pool your name must be first one that pops into their mind. Your USP must create a real and perceived advantage in your prospect’s . For example, Dominos made a very bold guarantee that if they didn’t your pizza within 30 minutes of ordering, it would be free of charge. Dominos put their USP into action.

Be Specific

How many small businesses do you hear saying, “The Best Selection in

Town” or “Service with a Smile.” I have to tell you that these phrases are -out, tired renditions of a “me too” business. Be specific with your

USP. When Domino’s stated that your pizza would be, (1) fresh, (2) hot, and (3) delivered within 30 minutes, it was specific and measurable. “Buy it and install it tonight,” that’s specific and measurable.

How to Identify and Develop Your USP

You shouldn’t rush or hurry the decision of your USP. You will spend of dollars on advertising and promoting your USP. Once you’ve your impression and then decide to change it you begin to confuse prospect and it will cost you even more money to re-implement a USP. If your USP is a promise or guaranteed you must make sure that you can your USP promise. Domino’s had a very bold USP. To get a pizza to ’s house in their marketplace within 30 minutes was sometimes a feat to consistently accomplish. But the rewards were fantastic. How do you pick a USP? You need to first identify which needs are going within either your industry or your local market. These are called

“performance gaps.” Many businesses that base their USP on industry gaps are successful. Here are some examples in different small business industries: Example #1 - Auto Repair Industry

Performance Gap (problem) = Auto repair establishments have a of being dishonest. Potential USP (solution) = “If It Ain’t Broke, We Won’t Fix It!” Example #2 - Dental Industry

Performance Gap (problem) = No one likes to go to the dentist because such a painful experience. Potential USP (solution) = “Sedation Dentistry, The Safe, Pain Free Way Healthy Teeth” Example #3 - Real Estate Industry

Performance Gap (problem) = People are wary of letting real estate sell their homes because they don’t believe they will aggressively try sell them fast enough. Potential USP (solution) = “Our 20 Point Power Marketing Plan Gets Your

House Sold in 30 Days or Less” You can see how a performance gap can lead to a powerful USP. You can have local performance gaps that will give you a great USP as well. For instance, if you are an electronics outlet and you have more inventory anyone else in town you might your USP could be, “We Have 10 Times the Selection than Any Store In Town. Go Visit the

Rest, Then Come Shop at the Best.”

Your USP Doesn’t Have to be Unique

Although a USP is a statement of your uniqueness it doesn’t always have to something that is only unique to you...if you proclaim it first! For instance, if you were a furniture retailer and you proclaimed your USP be “Buy today, we’ll deliver it tonight.” Most other competitors can do that , but because you were the first to proclaim it, it is yours exclusively. This is sometimes called “preemptive marketing.” You can preempt your if you take a strong benefit, whether or not its unique, and put stamp on it first. All others who come after you will just be an advantage that you have already placed in the minds of prospects.

Live Up To Your USP

Be bold when developing your USP but be careful to ensure that you can up to your USP. Your USP should have promises, guarantees, policies procedures, employee evaluations and other reinforcing processes to each USP come alive. Having a strong USP can make your business super successful; on the hand, having a USP that you can’t live up to is suicide. I’m sure that

Domino’s had to eat the cost of a lot of pizzas when they didn’t arrive within

30 minutes, but they developed a system that allowed them to deliver on promise consistently.

Integrate Your USP into Everything You Do

Once you have put some careful thought to your USP and have developed , you need to integrate it into everything you do. Your USP should be somewhere in your headlines, body copy of ads, direct-mail, and pages. You should repeat clearly and consistently in every one of radio and television commercials. You should include it in your sales presentation, on the walls of your and even on your business card. You can’t over do or wear out USP, especially if it’s powerful. The nation’s most successful furniture dealer is based here in Houston, Texas. You can’t turn on a radio or television without hearing the furniture ’s USP, “Saves You Money!” across the airwaves. It’s everywhere. If you stopped someone on the street here in Houston and said two words, “Gallery Furniture” and asked them to finish the sentence, nine out of ten would say, “Saves You Money!” That’s why it’s the most successful store in the United States.


Not Having a Systematic Referral Generating Program

If you don’t have a systematic referral program you are missing out on one the simplest, lowest cost, ways to generate your highest quality . Referrals are the lifeblood of small business and if you haven’t institutionalized a referral program, you’re making a huge mistake.

Why are Referrals so Powerful?

The reason referrals are so powerful is because they come from a credible -party that has experienced first hand the benefits of doing business you. They are even more powerful when they come from a friend because you that a friend has no ulterior motivations but to do what’s in your best . You can believe what you friend is saying versus hearing a from a salesperson whose sole purpose is to make money from . Referrals are also valuable because most of the time they are completely . How would you like to receive the benefits of the most compelling advertisement on earth for absolutely nothing? You can through . Research shows the importance of referrals. According to Paul and Sarah

Edwards (authors of Getting Business to Come to You), up to 45% of most businesses are chosen by customers based on the of others. A recent Dun and Bradstreet survey found referrals to be one of the two popular small-business marketing methods (the other one is ).

Lastly, and I think this is the most powerful reason of all, customers that referrals become more loyal to you and your business. Once someone up and makes a public statement about you, psychologically they become more loyal to you and your business.

Customer Service Doesn’t Always Equate to Lots of Referrals

Customer service is critical to the success of your referral program. It is the of the referral process. But just because you give good service, it doesn’t mean that you will get a lot of referrals. Receiving referrals on an ongoing basis is as much a function of deliberate as it is great customer service. Many small business owners assume that referrals will happen by if you give good customer service. This isn’t true. If you are deliberate and proactive in creating referrals, the chances of you as many referrals as you want are slim. And your best customers are ready and willing to give you referrals as was in the statistics above, you just need to show them how.

Word of Mouth Advertising and Referrals are Not the Same

Word of Mouth advertising happens when one of your customers or friends your small business in a casual conversation. It’s not intentional planned. It’s just something that came out of their mouth. A referral system is a methodically process that you have put in place to qualified prospects through your association with other people. A

“system” by its definition is a “process that products predictable results. “A can be turned on and off like a light switch at will. Your business word of mouth advertising but don’t mistake that with developing a system for referral prospecting.

Making it Rain Referrals Starts with Your Attitude!

Time and again the same question keeps coming to me, “How do I get referrals?” My answer is always the same, “You must ask for them.” In reality, most small business owners know that they have to ask for to get more referrals but it’s the fear of asking that impedes them moving forward. This fear of asking is rooted in your attitude. If your attitude is one that that you are asking that person to go out on a limb for you by them to give you referrals then you will always be battling with fear.

People Want to Give Your Referrals

If you truly believe that it will be helping them if you ask them to give you your fear would fade quickly. Your customers want to give you . It makes them feel good that they found a great small business they had a good experience with and they want to share their “little ” (you) with their friends. They will be seen as a hero, or someone “in the know.” And when their receives great service from you as well, your referring customer will as though he was able to do their friends a great favor. When you ask for a referral, and you have treated that person right, you are doing them a special favor.

How to Ask for a Referral

Has someone ever asked you for a referral? Did it go something like this: “Hey John, by chance would you know someone who could benefit from my ?” John starts to ponder and think about it and eventually says, “Well, not off the top of my head, but I’ll keep thinking about it.” This is how 90% of all referral questions are asked and unfortunately, you as well not ask the question. Rarely, if every, will you get a positive . Why? Because you didn’t ask the question right. “know anyone ...” questions are too broad for people to think about. People need a frame of reference to help them narrow down the playing of potential referral candidates. For instance, imagine that you are to one of your good clients who is pleased with your services. You ask her, “Mary, you’re a member of the Women’s Financial Planning

Association here in Chicago right?” Mary responds, “Yes, I am.” You ask, “Do you go to their meetings on a regular basis?” “Yes, most of the time.” Mary says. “Is there anyone in your association that you believe could from my services? Maybe one or two people you’ve known in the for awhile or sit next to regularly?” Did you see the difference? You gave Mary a narrow frame of reference which to think about. It allowed her to “see” the potential referrals in mind. This may be limiting the number of potential people that your might know, but it is far more effective than opening up the of people that Mary may know, but can’t remember. Your request will also stay in Mary’s mind long after you’ve asked it she visualized your services with much greater intensity.

Two Types of Referral Programs

Basically, there are two sources for referrals, your current customers

(people who have done business with you) and other influential people. You have an active referral system for both types of people. Your customers are perhaps your most enthusiastic referrers because they experienced your product. But, you may in fact, get more referrals other influential people who have never tried your product. Develop a system for obtaining referrals first from your customers and from other influential people or “Centers of Influence.”

Customer Referral Program

Receiving referrals from customers starts with giving great customer . Without going into much detail about the ins and outs of customer I’d like to share with you eight “Moments of Truth” that provide for you create a loyal customer for life. Pay close attention to watch out for these seven moments of truth and if go the extra mile at the right time, bang, you have a lifetime customer.

Moment of Truth # 1: The moment your customer complains.

Moment of Truth # 2: The moment one of your new customers comes back place a second order.

Moment of Truth # 3: The moment a customer has thanked you.

Moment of Truth # 4: The moment one of your customers has been a hard time because of a foul up on your (or their) part.

Moment of Truth # 5: The moment a customer needs a favor from you.

Moment of Truth # 6: The moment you see your customer in public.

Moment of Truth # 7: The moment your customer brings in a referral. Perhaps the simplest way to harvest referrals from your customers is to a simple letter asking them for their help.

Centers of Influence and the 80/20 Rule

Your best referrers are your customers. The people who have experience you and can vouch first hand for your product and service. However, there are many other people and organizations that you must include in referral prospecting system. These individuals are people who know and mingle with many other people. These people are often known as, “Centers of

Influence.” Centers of Influence can multiply your marketing efforts ten-fold. They turn your marketing efforts from one-to-one to one-to-many. They are heavy hitters that can have a profound multiplying effect on your . A smart small business owner will spend the majority of his referral time with the 20% of their Centers of Influence that will produce

80% of the results.

Tier 1 and Tier 2 Centers of Influence

Your Tier 1 Centers of Influence are people that are directly related in some to your industry or profession. Tier 1 Centers of influence have a to your industry because they provide complimentary products services. Referrals coming from your

Tier 1 Centers of Influence can be very powerful. For example, suppose you are a chiropractor. Tier 1 Centers of Influence you would be orthopedic doctors, massage therapists, physical , family physicians, local gym owners and managers, outpatient coordinators etc. All these occupations deal with people who be in need of chiropractics.

What is Your Goal with Tier 1 Referral Givers?

Your goal with Tier 1 referral givers is to be the first person on their minds someone asks them about purchasing a spa or pool. With this in , you should sit down with your staff and come up with ideas about to be the first person standing in line the minds of your Tier 1 referrers. Here are a few ideas to start you off:

1. Be their number one referrer: Make sure that you also have a referral . Before you get you must give, which means that in order to lots of referrals from these people you must be giving them .

2. Sponsor networking events or social gatherings for them. Make sure try not to invite competitors. Have a good cross section. You hold several of these parties throughout the year so that you invite several different potential referrers from the same industry.

3. Put each one of them on your newsletter list. Give them helpful that they can use to make their sales go up. Give them advice and information on new developments in your in which they should be aware.

4. Invite them to an all-expense paid marketing association luncheon that a great speaker. Rent a limo to pick them up, serve them wine or drinks, and treat them like stars. (I know a mortgage broker that this with real estate agents and makes a fortune in referrals)

5. Purchase an information product about marketing in their business give it to them as a free gift. They will thank you for your interest wanting to help them grow their business.

6. If it’s a big potential referrer, send them a year round gift that they will receive every . This will keep you in their minds all year long. Not long ago did this for me and my wife and I glow when we receive our basket each month. If you don’t have the time or inclination to develop a relationship with your

Tier 1 Centers of Influence then don’t even try. If you’re a chiropractor, it’s to choose only one local family physician and become close friends him then trying to be friends with 10 physicians haphazardly.

Educate Your Tier 1 Centers of Influence with Special Reports

Arm your Tier 1 Centers of Influence with tools to help them to help their (and your prospects). You may consider giving your Tier 1

Center of Influence a supply of special reports that you have developed. Again, if you’re a chiropractor and someone inquires about chiropractics to Center of Influence they can give them a special report that will answer of their questions. This will make your Center of Influence look good it will also be an effective method of referring you. Another idea is to purchase a best selling book-on-tape that you think they be interested in and give it to them as a gift to let them know you thinking about them. Information products about that teach your

Center of Influence how to grow their business are always welcome and will them know that you are interested in growing your business.

Tier 2 Centers of Influence

Tier 2 Centers of Influence are people whom you come in contact with on a basis in your personal life but aren’t connected to your industry. These are people who come in contact with a large number of other people. They too can multiply your marketing efforts. Your Tier two Centers of Influence include but are not limited to the : 1. Neighbors

2. Friends

3. Clergy

4. Small business owners

5. Corporate business executives

6. Accountants

7. Financial planners

8. Lawyers

9. Pest control people

10. Etc.

Your Tier 2 Centers of Influence are people that may have no idea what it is you do. Take the time to clearly explain to them not only what it is you but the importance of referrals for your business. Go one step farther by inviting them to after-hours socials. Tell them stories some results that your customer’s have experienced as a result of product or service. Get them excited about what you do. Get to know they do by asking them questions. Now each of you can get excited you give valuable referrals, which in turn will be transferred to the new .

The Power of Cross-Promotions

Perhaps the single most powerful referral program is a cross-promotion endorsements from other well-respected people. It’s a simple idea, an sends an endorsement letter about you and your product or to their customer list and you, in , do the same to your customer list. It’s a win-win. The reason endorsement letters are so powerful is because people will buy people they know and respect. How many times have you asked a friend, “Do you know a good place to buy __________?” Or “Do a good ____________ that I can go to see about getting

_____________ done?” You trust their opinion so you feel comfortable from them. You can make it a one-way cross-promotion in which you have someone out a letter to their customer list and you give them a referral fee for people who buy your service. Or you can make it a two-way crosspromotion which both of your send letters to your customers about each ’s products and services. The are some examples of complimentary products or services businesses can take advantage of this powerful strategy: • Pizza place and video rental store

• Accountant and financial planner

• Toy store and fast food restaurant

• Dry cleaner and clothing store

• Paint store and tile business

• Jewelry store and wedding supply

The possibilities are endless. Brainstorm with people in your network to up with potential promotions that you can do together. The payoff can tremendous.

Ten Questions to Help You Become a Networking Pro

In my earlier years when I was naive I thought that my success would in proportion to the number of business cards I handed out. I them out in droves. But I couldn’t figure out why I wasn’t getting business. After a few years of experience under my belt I realized that wasn’t the numbers that count, but the quality of relationships that I . To be a great networker you must become “you” centered rather than “me” centered. Recognize that people want to talk about themselves more than . They are their own favorite subjects. Take advantage of that and these 10 questions that will make people feel warm, appreciated, and . Zig Ziglar, the famous sales trainer once said, “You can get everything in you want if you just help enough other people get what they want.” This so true. Thanks Mr. Ziglar. The following are ten questions that Bob Burg, author of the book, “Endless

Referrals” gives to help you get to know potential referrers and leave a positive impression.

1. How did you get your start in the widget business? People like to be the movie of the week in someone else’s mind. Let share their story with your while you actively listen.

2. What do you enjoy most about your profession? This question elicits a positive response and good feelings.

3. What separates you and your company from the competition? This question gives them permission to brag about their business.

4. What advice would you give someone just starting in the widget ? This question makes them feel superior and allows them to do some .

5. What on thing would you do with your business if you knew you not fail? This question allows your friend to fantasize and they will be thankful you cared enough to ask.

6. What significant changes have you seen take place in your through the years? Asking people who are a little bit more mature in years can be perfect it allows them to reminiscing about the good ole days.

7. What do you see as the coming trends in the widget business? This is a speculation question and positions them as an expert in their which make them feel important.

8. What was the strangest or funniest incident you’ve experienced in business? People love to share war stories but usually get a chance to tell anyone their experiences.

9. What ways have you found to be the most effective for promoting business? This question, again, elicits a positive reaction and also gives you an to see how they think.

10. What one sentence would you like people to use in describing the you do business? You are allowing them to give themselves a compliment. Who doesn’t compliments? You’ll notice something in common with each of these questions. They all around the person you are talking to and allows them an opportunity talk about themselves. Don’t expect to ask your Center of Influence each these questions, but do have a few ready when you talk to others.

Start (or join) a Referral Group

Choose ten people that you think would be good members of your referral . They may or may not be your Centers of Influence. Let them know you are establishing a referral group and that they were one of the first to enter them mind because of their great reputation. Ask them to educate you on exactly what they do. Tit for tat. No favors, no , no debt, no smiley-facing. Just a clean, fair, intriguing and approach. Have monthly lunches when your group can get together and then perhaps one of the group member’s businesses to allow them to explain what do. Find ways to serve your group members and educated them on to grow their own businesses. You can begin to grow your network slowly and invite other people who you other members would feel good about recommending. It’s just a matter expanding your network to tap into the network of other professionals. Simple, doable, easy. No selling required. Just honesty. Here are the steps to maximizing your referrals and revenue:

1. Appoint yourself as the host of this network In other words, be their . (No need to tell them, however.)

2. So, now that you are the leader, ask yourself, “What do my constituents most that I can provide for them at a very small cost to myself?”

3. The answer? Training in how to build their businesses via referrals.

4. Send a monthly note and update your group about each others . You need to be consistent with this mailing (or emailing) each month. In effect, the monthly list/email also works as an effective that you are there! I have a friend in the financial services industry who sponsors a monthly . Members pay a quarterly fee which covers the cost of the lunch. He gets 50 to a 100 people at his meetings and has literally stopped his efforts all together. A Caution About Giving Referral Fees

Use a referral fee as your last ditch strategy. Money has never bred loyalty. Friendship, trust, and a positive relationship are what drive loyalty to you your business. If you give referral fees you will undoubtedly run into a in which the referrer claims he gave you a referral and you .

Or one of your competitors starts giving referral fees and you feel the need continually match them causing a referral fee war (I’ve seen it happen). Another embarrassing situation is when your customer finds out that a fee changed hands which breaks the trust and confidence the . It just seems that whenever money enters into the equation and there is no way to track it, trouble is on its way. I’ve seen too many good go sour because of a referral fee dispute. It breeds everything don’t want in a trusting relationship.


Establishing a referral program with your customers and other influential is absolutely critical. Many small business people make the mistake not institutionalizing a systematic program for referrals. They confuse of mouth advertising with a referral system and, hence, overlook the most effective advertising for a small business. Don’t make the same mistake. Develop your networking skills and referral today and start receiving an endless stream of new customers.


Neglecting to Communicate and Market to Your Current Customers

Not long ago I was speaking with a client in the spa and pool industry who concern that his sales had grown stagnant. He mentioned that was still actively advertising and working his lead generation process but new customers had slowed to a trickle.

I asked him, “As a percentage of his marketing efforts, how much was to new customer acquisition and how much was devoted to current sales.” He glanced at me with a look of confusion and said, “What do you mean customer sales?” He continued, “Once we sell a spa to a customer, that’s it. They’re not going to come back and buy another spa one a week . A lot of our customers come in to buy chemicals and some accessories, but ’s it. All of our efforts are focused on finding people who want to buy a spa or pool.”

There’s Gold in Your Customer Base Waiting to be Mined

Unfortunately, my client didn’t understand the value of his customer base. There is gold in your customer base waiting to be mined. You see, many focus on the first sale or the “front end” sale and spend a amount of time looking for new customers when the real lies in the “back end” sales or continuing steam of sales. You’ve probably spent a lot of money acquiring your customers. Not only do miss out on lost revenue when you ignore them, but you also flush your on investment from acquiring your customers right down the tube. If you have convinced a person to do business with you it means that they already given you a vote of confidence. If you’ve provided good and met (or exceeded) their expectations, it’s very likely that they be willing to give you a second vote of confidence or third or fourth. If you’re good you may even get their lifetime vote of confidence.

To Get to the Pot of Gold, You Have to Know Where to Mine

You must be able to contact your customers in order to market to them. That’s why one of the first pieces of advice I give to my clients is to capture customer’s contact information at the point of sale. This process is automatically in some businesses, but in others you must ask for your ’s contact information. If you have ever purchased an item at Radio Shack you know that the clerk asks for your name, address, and phone number. They don’t even you a reason, they just ask for it. They just assume you will give it to , and you know what…98% of Radio Shack customers do give it, without any question. The process is so automatic that you feel that giving contact information is just part of the purchasing process. Every small business in America should be doing the same thing as Radio

Shack. But to go one step further, you should be capturing your customer’s address as well (assuming they have one). Capturing your customer’s address is the “holy grail” of marketing because you can market to customer again and again at no cost. If your customer is reluctant to give you their email address, give them a such as a coupon for their next visit or something else of value. The to obtain your customer’s email address will be re-paid many times .

Focus On Your Best Customers

Most businesses lose between 15 to 20 percent of their customers each . Retailers lose even higher percentages. Depending on your business, a large majority of your customers lie dormant having only transacted with you once or twice. Your remaining customers are those that loyal to you from whom your profits can be significant. The old 80/20 rule certainly applies to your customer base; 20 percent of customers bring you 80 percent of your revenues. These 20 percent your loyal customers that come back to do business with you time and .

Some are even “hyper-responsive” customers that pull out their wallet any you make them an offer. These are the customers that you should be your time and energy on. Several benefits result from concentrating on servicing these customers:

• Your marketing costs go down because you do not have to blast your message to the world. This is called “spray-and-pray” and is waste of your marketing dollars.

• Your marketing efforts become more efficient because you are dealing responsive customers, which increase your conversion rate (the of shoppers that become buyers) dramatically.

• It rewards customers because they receive your personal attention periodic special offers that other customers may not receive.

• Reduces your customer acquisition cost by investing your savings (from not mass advertising) on customer retention and loyalty building . It’s important to categorize your customer base to identify your top 20% customers. However, to do this you must first be able to uniquely identify all customers and the amount that they have spent with you over a time period (last 12 months). If you don’t have this data, start it right now.

“Business Goes Where Business Is Invited” – A Case Study

It sounds simple but inviting your customers to do business with you is an strategy for significantly improving current sales. Take it from Max

Grassfield, owner of Grassfield’s an upscale men’s clothing store in Denver. Max founded the store 35 years ago, and is still running the business. Max has become so skilled at inviting his customers to do business that he a trademarked system called, “Invitational MarketingTM.” Max personal invitations to his store to a carefully selected group of in the Denver area. His method works. Several years ago, Max Grassfield asked himself, “What can we do to make

Grassfield’s unique (which is a question all small business owners need to themselves).” The answer, which he evolved after much study, research, and effort was to develop methods to know his customers “better the other stores know their customer.” For the last ten years, Grassfield’s has been collecting a database of on its customers, who voluntarily provide it. Originally, the data name, address, telephone numbers, sizes, birthdays, and the ’s name. (He discovered that wives are often heavily involved in their ’s clothing purchases.) He regularly writes customers on a one-to-one basis that use the ’s first name or nickname (as the customer prefers), their sizes, wife’s name, product preferences, and references to what they bought in previous season. Most communications are programmed to include messages designed only the particular customer addressed: “I’ve been keeping my eyes on the

44 long suits…” Every letter is personally signed by the customer’s who he met while visiting the store. Recently, he sent a wave of three different oversized postcards in one intervals, to 4,100 regular customers. Each card greeted the by name, and was signed by his salesman. There were 117 (a 2.85% response rate) with an average sale of $451. It was outstanding success. The final cost per piece mailed was just 48 cents postage. For a $1,9868 investment, he brought in $52,767 in . (Compare that with the cost of full page ads!) A couple of months later, Max selected eight suit sizes that were . Using the database, he drafted a special note to each whose size fit one of these eight groups. The incentive was $100 any suit in that inventory, and $200 off the high-end Hickey Freeman . He mailed 1,164 invitations at a cost of $558 and sold 56 suits in 39 . The average sale was $1,110 with a total volume of $43,307! This case study is a great example of the power of marketing to your customer base. Max knows who his good customers are and he advantage of that by personally inviting them to do business with him, again and again. It also demonstrates the power and importance of information about your customer and how it can be used to make a lot of money.

The Prodigal Customer – The Lost 20%

The average number of customers that stop doing business with you is 20 percent annually. To achieve just a 10 percent increase in sales have to add 30 percent more customers! These statistics are startling the average business spends six times more to attract new than it does to keep old ones. What is your customer attrition your business?


A survey on “Why customers quit” found that of the 20% that stop doing with you…

• 3 percent move away

• 5 percent develop other friendships

• 9 percent leave for competitive reasons

• 14 percent are dissatisfied with the product or service

• 68 percent quit because of an attitude of indifference toward the by the owner, manager, or some employee. This means that 82 percent of your customers that stop doing business with are unhappy. Unfortunately, unhappy customers don’t usually complain their feelings. A study from the Research Institute of America says the average business will hear nothing from 96 percent of unhappy who experience rude or discourteous treatment. Not only is having unhappy customers not doing business with you driving the cost of customer acquisition but it is costing you potential lost sales. The same study found that unhappy customers will tell their experience to least nine other people, thus, jeopardizing further potential sales. So, what do you do to get all these people buying from your business ? You assume the statistics are right and that you did something to them in one of your business transactions. What do you to make spouse start talking to you again after you have offended them? That’s , you humble yourself and apologize and ask for forgiveness. Tell them the truth – that they haven’t been buying products or services your firm for quite a while and you sense something is wrong. Make that you communicate this in a way that absolutely conveys your concern for their well-being. After you caringly express concern for the lack of contact and business that company has had with them ask the question, “Is anything wrong?” Follow that up before your customer responds by adding, “Have we done wrong or did we offend you? If we did, it certainly wasn’t . Is everything all right with your business, job, family, health etc.? Believe it or not, this simple approach has a magical affect on your inactive (just like it does on your spouse). Don’t underestimate this strategy. Even big companies use it. When

Continental Airlines was about to go under in 1994, Greg Brenneman, a consultant suggested to Gordon Bethune, CEO of Continental, that win back their customers by calling them and personally asking for and for a second chance. Greg Brenneman, who later became Continental’s Chief Operating Officer, and Gordon Bethune both got on the phones with their executive staff and to call their best, inactive customers one-by-one. It worked like . Inactive customers who were dissatisfied with Continental impressed by the personal phone call and came back in droves. Since its stock has risen 1,700%.

Be a Full-Service Provider Without All the Hassle

Let’s go back to my client in the spa and pool industry who mentioned that didn’t know what more to sell his customer because they had just a spa, a one-time item purchase. He did have a valid point. He couldn’t sell his customer much more than chemicals and , BUT, he could be a full-service provider by offering products and services in which his customer might be . How? I advised my client to meet with the owners of other businesses that complimentary products and services that his customer might be in and strike up a commission or referral deal. This way he could benefit economically from his relationships with his customers and to provide his customers other products and services. To maximize this strategy you might consider asking your customers what are lacking and then find out how to solve it. As the sayings go… Find a need and fill it. Find a hurt and heal it. Find an itch and scratch it. Virtually every successful small businessperson you ask will tell you that and meeting unmet wants is the name of the game when it comes to customers. The better you do this, the more customers’ you’ll win.


Don’t make one of the biggest mistakes in the book by ignoring your . You paid a lot to get them. You’ll pay a lot if you offend them. Why not make a lot by delighting them.


“Make Money with OPC (Other People’s Customers)”

Recently, I developed a marketing manual for a niche industry that I . After reviewing the chapter in the manual about producing spots I admitted to myself that it wasn’t as strong as most sections. Knowing a media consultant that serviced the same , I contacted him and inquired as to whether he might want to up the chapter on television production and in return I would his services to business owners in the industry. Sadly, he declined because he considered me to be his competition he didn’t think it would be “smart” for him to collaborate with me. I smiled and offered my thanks. As I walked away I thought to how foolish and short-sighted this fellow was for not taking me on my offer. He just turned down thousands of dollars in business. I not only offering him the opportunity to have full access to my base, but an endorsed promotion to my customers! Too many small businesses make the mistake of not looking beyond walls of their own business to see the vast opportunities of waiting for them through “joint venture marketing.” Joint (JV) marketing is the process of marketing to the customers of businesses. I’m not talking about ruthlessly going after your competition’s . Not at all. I’m talking about gaining access to new with the express permission and cooperation of the business acquired those customers in the first place. The “common customer” is the center of the joint venture marketing . Your customers are also customers of other businesses that related products. For instance, suppose that you are a personal trainer. You help your customers get and stay healthy. Most your customers also purchase products and services from…

• Athletic shoe stores

• Athletic apparel stores

• Athletic equipment providers

• Fitness centers

• Health-related mail order catalogs

• Health-related magazines and books

• Health food and nutrition stores

• Sports events

• Health-related television providers

All these businesses market to more or less the same customers. As a sports trainer do you have something of value to offer the of these other companies? Joint venture marketing is about a special offer and getting the company with the related or service to present the offer to their customers that results in win-win for both of you.

Your Only Limitation is Your Imagination

To demonstrate what I’m talking about allow me to share with you great examples of smart joint venture marketing.

Example #1 - If you own a wallpapering business or deck building you could offer to provide wallpapering and deck building at local do-it-yourself stores in trade for referrals and exposure.

Example #2 - If you sell men’s apparel you could approach local dry to display your store coupons while you offer dry cleaning to your store visitors.

Example #3 - If you are a hair salon owner you might consider giving free perms by allowing local nail salons to give them away as a . This way the nail salon benefits by offering their customers a freebie and the hair salon benefits by gaining free exposure new customers.

Example #4 - If your an transmission repair facility you could assemble card deck with local tire companies, brake repair shops, lube and oil businesses, collision repair facilities etc. Charge each a production fee for the card deck. Once the card deck is , have each business send a deck to their customer list with letter endorsing the other related businesses.

Example #5 - As a lawyer you may want to approach your C.P.A. and if he would be willing to do an “endorsed mailing” to his customers you would do the same for the C.P.A. An endorsed mailing would a simple letter endorsing the services of someone else and even including a free consultation. This works very well for .

Example #6 - If you’re a chiropractor you may consider approaching massage therapists and persuade them to give away free gift certificates to friends and associates. Once the customer in for their free massage the therapist will endorse your and refer the customer to you. If the customer comes to you a free screening you could pay the massage therapist a fee for the massage that the customer received. You get the idea. There is no limit to the types of joint ventures you set up with other related businesses. Actually, you can even joint ventures with unrelated businesses as well. Recently, on a to Mexico, my wife and I were laying out by the pool. Suddenly we heard an announcement about a fashion show that would taking place at pool side (right in front of us). The fashion began we were introduced to a wonderful line of Caribbean fashions designed by a talented lady named Regina Roberts. The models walked around the pool and allowed all the vacationers to a good look at some beautiful clothing that was very reasonable . After the show the pool side guests were invited to shop right (she brought her whole line with her to the pool). Ladies rushed get first dibs on the popular pieces. It turns out that Regina has a joint venture agreement with the hotels to fun fashion shows to the hotel’s guests while she gets to sell clothing line. Click here to see Regina and her clothing line.

How to Approach Your Soon-to-be Venture Partner

The trick to getting potential JV partners is to “show them the money.” Your approach should be a simple proposition, “Mr(s). business owner, would you like to instantly make $10,000 to $20,000 or more without effort, risk, or investment on your part? What sane businessperson could say no to that proposition. As a of fact, they’ll probably be more skeptical than excited. Whatever their reaction is, they most assuredly will be curious.

Once you have their attention you need to calm their fears about the

JV being a too-good-to-be-true proposition. Ensure that you address following points: • Your product or service is absolutely noncompetitive to their or service. In fact, your product is complimentary to theirs will be perceived as a caring gesture by the customer. • The JV will not harm or take away any profits that they might realize. • They won’t have to do any additional work or spend additional to roll-out the venture (you are prepared to absorb all costs). • You will indemnify and hold them harmless and you’ll include an guarantee for all your products sold through them. • You will have all the orders routed through them for verification auditing purposes. These statements will calm any fears that your related company may . You’ve just made it a completely risk-free venture. Unfortunately, many companies still won’t understand the concept and how it will them. It’s good to have proven marketing materials and that will help you quantify the revenue they can expect from venture. For instance, if you had a proven sales letter that you have already . The sales letter has a proven respectable response rate. You almost guarantee the amount of money your potential JV partner make. This is a powerful tool that you can use to persuade your partner to say yes.

Hint: You should provide a discount or incentive as a unique, customer-only private offer. This will make your partner’s customers as though partner is doing them a favor by arranging a special just for them. Handling Potential Objections

Objection #1 - “I don’t feel comfortable having you interface with my . I don’t like having someone else control the relationship my customers.”

Response - “That’s fine. As a matter of fact, it would be better if you directly with your customers on our behalf. We are more willing to do all the leg work, which will take the burden off of you. We can have a JV meeting periodically to review how everything’s and to make sure that your comfortable with the process.”

Objection #2 - “How can I be assured that I will get paid my share of revenues?”

Response - “No problem. You can control all the money. You can pay periodically. I trust that you’ll handle the proceeds from our JV fairly properly. If you would like we could set up an independent account a third-party bank with escrow instructions. This way there’s no for either of us.” Note: Be completely honest, open, and trusting. Your ultimate goal is establish an ongoing synergistic relationship with your partner. This only happen with a win-win relationship based on honesty and .

Objection #3 - “How do I know your proposal is going to make me ?”

Response - “We’ll start off the project with a limited pilot test with a group of your customers. After the results come in we can review revenue targets and feedback from your customers. If you are with the results we’ll move forward.” Note: When negotiating your joint venture deal always try to get an to extend your relationship. For instance, get agreement at start that if the test goes well, the joint venture will last for the next 12 months. You don’t want your partner company stealing your good and playing you against your competitors. (Yes, unfortunately are some unscrupulous business owners out there that would do .)

Take These Steps to Get Your Joint Venture Going

Step 1 - Understand your numbers. You’ll need these to demonstrate much money your partner could make. For instance, if you’re a club owner, know what your response rate is for a typical direct campaign and the dollar value of each new customer.

Step 2 - Make a list of potential complimentary or related products and . Don’t leave out products or services that aren’t necessarily in which your customer might still be interested.

Step 3 - Make a list of the businesses that sell those products and . Specifically note those companies in which you know the or have contacts. Then send a letter to those people up and an meeting to explain your strategy further. Always start by yourself and if they would be interested in making money

(use a specific amount) with little to no effort. Make a follow-up phone to set up the appointment.

Step 4 - Present a compelling fact-based case for a joint venture. You even mention that you have a call in to one (or two) of their to present the potential venture to them as well.

Step 5 - Deliver on what you promise with integrity, honesty, ethics enthusiasm.

Potential Joint Ventures Are All Around You - Take Your Blinders Off!

As a small business owner you should always be thinking about joint ventures, even if its just a lead generation joint . A chiropractor friend of mine has “drop boxes” in various locations offering a free back massage and screening, in to, a drawing to win a free service or product offered by the hosting the drop box. It took him less than a week to pull this off and the businesses were than happy to help him. He gets lots of referrals without any effort this simple JV. Unfortunately, as small business owners we are taught to fight our to win over their customers. In Joint Venture Marketing partner with your competitors to win new customers. Potential JV’s all around you waiting for you to take advantage of them. Stop competitor and start thinking opportunity!


Not Realizing You Are In the Business MARKETING Your Product or Service?

A couple of weeks ago I was visiting with a marketing executive friend mine. I was excitedly telling him all about the new marketing course I had just developed and how awesome it was. He patiently sat listened to me. He could see that I was really enthused about what I had just created. After I had finished my boasting and gloating he got up, and as he to walk away he said, “That’s great David, now the real trick will getting people to buy it.”

What is the Principle Objective of Your Small Business?

My first reaction to his comment was, “What do you mean. Of course are going to buy it. It’s the best work I’ve done to date.” But as I for a moment about his comment I realized that I had fallen the age-old deadly small business mistake that most fall prey to; forgetting the principle objective of my . My marketing friend subtly reminded me that my principal occupation is

NOT marketing consulting; it’s the MARKETING of consulting services.

“Any Fool Can Make Soap, It Takes a Clever Man to Sell It”

There is an old advertising quote that says, “Any fool can make soap, it a clever man to sell it.” This is as true today as when it was first many years ago. Any Tom, Dick, and Harry can make a bar of . In fact, Harry might make a soap so advanced that it is even selfrinsing! (By the way, there is a self-rinsing soap called the “Hand

Sanitizer” made by Purell…it’s fantastic) Even if it’s the most advanced soap on the planet earth, it won’t matter no one buys it. I hate to think of my masterful marketing course as another piece of soap, but that’s exactly what it is. There’s a great marketing courses out there… …but it takes a clever man (or woman) to sell it! Failing to understand (or accept) this principle is so poisonous that it kill any small business fast. You see, to make a small business you need cash flow. To get cash flow you need customers. To get customers you must sell your product or service. You might be a plumbing wizard or a crack electrician, but so are the other plumbers and electricians whose ad sits right next to yours in yellow pages. No matter how great your technical skills are or how your product is, your business will wither away and die like

80% of all small businesses if you can’t sell it. ** How Would You Do Things Differently If… **

Let’s suppose for a moment that you truly did internalize this critical . Suppose that you sincerely believed that your most important was the marketing of your products and services. What would do differently tomorrow morning?

• Would the contents of your daily to-do list change? • Would you allocate and prioritize your time differently? • Would you consider changing your role in the organization? • Would you change the criteria and process with which you screen employees? • Would your personal training agenda and employee training ? I would suggest that if your really believed deep down that your business objective (and number one goal) is to *market* your and services, your to-do list, the way you allocate your time, your role in your company, the hiring process, and your personal and training would be radically different than it is today.

High Value Activities

Now that you know what your primary business objective is you should what are your going to do about it? In my prior life as a big-time corporate consultant I sometimes felt about how much my company billed by clients for my . I often asked myself, “Am I adding value right now equal to the my client is paying?” It helped me to prioritize my activities. I suggest that you make a habit of asking yourself that same question . Allow me to list out a few activities that I (and you should) consider “high value.” • Creating (or developing) something unique in your product or .

• Attending direct response marketing conferences / workshops / . • Meeting with your mastermind marketing group. • Building your personal marketing swipe file. • Finding low cost targeted advertising opportunities. • Studying the marketing strategies of your competitors and other outside of your industry. • Networking with other owners and representatives of businesses target your same market. • Testing your advertising and marketing to improve your current rates. • Writing articles for trade journals, local newspapers, magazines, industry newsletters etc. • Writing sales letters and managing your direct mail marketing . • Training employees on current offers and how to present them to . Okay, that’s enough. Do you get the idea? Normally, your Director of

Marketing would perform those activities. You must become the

Director of Marketing! That should be your new role in your business. Why leave the absolute most critical part of your business to someone ? I can hear you saying right now, “But I’m already doing all those .” And my response is, “How much time are you devoting to “high value” activities?” Do you need to hire a manager or to relieve you of all your other duties so that you can focus on those activities that have the most impact on your ?

Brian Tracey, a famous author and speaker has said that, “To be really , you should stop doing any activity that wouldn’t normally you what your worth.” For example, if you think you’re worth $50 hour, why would you be filing papers when someone else can do it $8 an hour?

Becoming a Master of Direct Response Advertising

If you were to ask me, “David, I only have $1,000 to market my . Where should I spend this money to get the highest return on investment?” My response would be to invest it on your personal . Nothing will bring you a greater return on your marketing than your personal investment in becoming a master of direct marketing. I regularly spend thousands of dollars every year investing in books, tapes, CD’s, workshops, conferences, videos and every other form of medium. In fact, as I have interviewed many successful people I have consistently found one common trait. Each had a passion and insatiable desire to learn and invest heavily their own private education.

What Do Bill Gates and Oprah Have In Common

What do Bill Gates and Oprah have in common other than their own Fort Knox? An insatiable desire to learn. Did you know that year Bill Gates goes away for a week with a suitcase full of just to read. If Bill can find time to do it so can you. Oprah is famous for her “book of the month club.” Do you have a list and if so what is on it? If you want your business to , let me recommend a few books that should consider having your reading list. “Getting Everything You Can Out of All You Got” – Jay Abraham

“The Ultimate Marketing Plan” – Dan Kennedy

“An Entrepreneurs Guide to Commonsense Marketing” – Brad Antin

“Positioning: The Battle for Your Mind” – Al Reis

“The 22 Immutable Laws of Marketing” – Jack Trout, Al Reis

“Endless Referrals” – Bob Burg

“Influence: The Psychology of Persuasion” – Robert Cialdini

“How to Promote Any Product for Under $500” – Jeff Slutsky

This list is only a start, but it will give you a good solid education about fundamentals of direct response marketing. Note: Al Reis and Jack Trout are not direct response marketers, but strategists. You won’t learn any brass knuckle how-to’s them but they are the masters of the discipline called marketing your library would be incomplete without their writings. Conclusion

One of the worst mistakes you can make as a small business owner is be fooled into thinking that you are in the business of producing and products and services. Wrong! You’re in the business of

*marketing* products and services. The faster you realize this, the the cash will flow.

I’ve always said, good marketing can make up for a bundle of sins (just ask Microsoft). Marketing IS your business, not part of it. Become an expert in direct response marketing by investing heavily in own education. Reevaluate how you are managing your business asking yourself some of the questions that I’ve mentioned. What I’ve shared with you may require a new paradigm shift. But if you to not only survive, but also be a super-success, you must make shift.

Dear Friend: Thank you for reading the that it helped you think through some of your current business practices possibly avoid some of common mistakes that hinder the success of many businesses. If you found this ebook useful, please do me a small favor and pass it on to your . Here are a few people that perhaps, may be in the sphere of your that might find it beneficial… • Chamber of Commerce members

• Referral group members

• Clubs and associations (Lion’s, Toastmasters, Rotary ect.) • Valued customers

• CPA’s or Lawyers

• Suppliers

• Church members

…or a just a few of your valued friends. They will thank you for it.